Effective / Last Updated: October 1, 2026
Thank you for shopping with Scribbler Scoop. This Shipping Policy explains how we process and ship orders placed through ScribblerScoop.com.
Processing
Orders are normally processed and shipped within 5–10 business days from purchase, excluding weekends and federal holidays. Launches, holidays, promotions, unusually high volume, severe weather, or other circumstances may cause additional processing time. Significant delays will be communicated when reasonably possible.
Destinations
We ship within the United States, including all 50 states, Alaska, Hawaii, U.S. territories, and APO/FPO/DPO addresses. P.O. boxes are accepted when supported by the selected carrier/service. International shipping is not currently offered.
Shipping Costs and Carrier
Shipping costs are calculated at checkout. Customers are responsible for applicable shipping charges, including additional costs associated with territories or APO/FPO/DPO destinations. Scribbler Scoop may select the carrier/service that offers the best option for the order.
Tracking and Delivery
When tracking is available through Shopify/our fulfillment system, customers will receive a shipping confirmation with tracking information. Customers are responsible for monitoring tracking and promptly retrieving delivered packages. Delivery dates and transit times are estimates only and are not guaranteed. A stalled tracking status does not automatically mean a package is lost; reasonable carrier investigation/delivery time should be allowed before a replacement or store credit is considered.
Address Changes
Customers are responsible for complete and accurate shipping addresses. A shipping-address change may be requested before shipment, but cannot be guaranteed once fulfillment is underway and cannot be changed after shipment. If a package is returned because of an incorrect/incomplete customer-provided address, the customer pays the new shipping charge. Delivery to an incorrect address supplied by the customer is not Scribbler Scoop’s responsibility.
Lost, Stolen, Refused, or Unclaimed Packages
For packages reasonably determined or confirmed lost in transit, Scribbler Scoop may provide a replacement or store credit at its discretion. Packages correctly delivered to the customer-provided address and later stolen are not our responsibility. Refused or unclaimed packages returned to us may be resent after the customer pays the new shipping charge. Returned packages are held for 30 days after notice; after that they are considered abandoned, with no refund/store credit except where required by law.
Combining Orders
Customers may request that separate unshipped orders be combined when practical. We may also combine shipments when practical. Separate scoops remain separately performed. Actual shipping-cost savings from combining separately placed orders will be refunded when applicable.
Damaged or Missing Packages
If the outer package is visibly damaged, photograph it before opening whenever reasonably possible, then photograph the contents and damage. Retain the package, label, and packaging until any claim is resolved. Missing items/scoops and wrong-order/quantity claims must be reported within 48 hours to hello@scribblerscoop.com with the order number and photos when possible.
Wrong Order or Wrong Quantity
If you receive an entirely incorrect order, incorrect scoop size, or incorrect quantity, contact hello@scribblerscoop.com within 48 hours. We will work to correct a verified Scribbler Scoop fulfillment error at no cost to the customer. If a return is requested, we will provide a prepaid return label or other reasonable no-cost return method.
Contact
Scribbler Scoop
hello@scribblerscoop.com